Read this first: a charcoal grill arrives flat-packed in a heavy carton and you assemble it yourself. That single fact shapes the delivery, the inspection and the return, so everything below is written around it. This page forms part of our Terms of Service and covers every order on kavoraemporium.shop.
The numbers
| Dispatched from | Jaipur, Rajasthan |
|---|---|
| Order cut-off | 3:00 PM IST |
| Handling before dispatch | 1 to 3 business days |
| Freight transit | 5 to 12 business days |
| Order to doorstep | 6 to 15 business days |
| Shipping charge | Free at ₹2,999 and above; flat ₹99 below that |
| Freight partners | Delhivery Heavy and VRL |
| Cash on Delivery | Available on serviceable PIN codes, no surcharge |
| Delivery area | India only |
| Assembly | Self-assembly. Keep the carton and the hardware bag until the build is finished. |
1. Where we deliver
India only, dispatched from Jaipur, Rajasthan through Delhivery Heavy and VRL. Orders with an address outside India are cancelled and refunded in full. Most Indian PIN codes are serviceable; where one is not, checkout says so before you pay, and if we find out afterwards we cancel and refund the full amount. A kettle grill is a bulky consignment, so a handful of PIN codes that take parcels will not take freight.
2. What shipping costs
Orders of ₹2,999 and above ship free anywhere in India. Below that, one flat ₹99 covers the whole order however heavy it is. Nothing else is added: no oversize fee, no volumetric surcharge, no stair or lift charge, no remote-area levy, no fuel adjustment. What you see at checkout is what you pay, and nothing extra is collected at the door beyond an approved Cash on Delivery amount. If a delivery agent asks for more, refuse it and tell us the same day.
3. Handling: 1 to 3 business days
Grills leave the factory flat-packed, and the hardware bag is the part that goes missing. So during handling we:
- check the model, the grate size and the leg or cart configuration against the order;
- confirm the hardware bag — bolts, washers, wheels, handles — is present and sealed inside the carton;
- check the enamel or paint on the bowl and lid for chips before the carton closes;
- tape and edge-protect the carton, because a corner crush is what dents a bowl in transit.
Orders confirmed before 3:00 PM IST enter the same working day’s queue. Sundays and public holidays start on the next working day.
4. Timelines
Freight transit is normally 5 to 12 business days — around 5 to 8 business days to metro PIN codes and 7 to 12 business days to the rest of India. Counting handling and transit, expect 6 to 15 business days from placing the order. Surface freight moves on scheduled routes rather than daily vans, which is why a grill takes longer than a parcel of the same value.
Estimates are not guarantees. Monsoon flooding, festival volume, transport strikes and road closures all move them, and hill districts, island territories and the far North-East can sit past the top of the range.
5. Tracking
A dispatch email carries the consignment number and the freight partner’s link. Surface freight scans at hubs, not continuously, so a quiet day or two mid-route is normal. If there is no consignment number three working days after ordering, or no scan for five consecutive working days, write to us and we will chase the freight desk.
6. Delivery day — four things
- Someone has to be there. An adult must receive and sign. Keep the phone number you gave at checkout reachable; the freight desk calls before the vehicle is routed.
- Delivery is to your door, not through it. Freight crews do not carry cartons upstairs or into a courtyard. Plan for a heavy box at ground level.
- Inspect the carton before signing. Corner crushing, damp, tears or fresh tape over an old seam are all reasons to refuse it and note why. A clean signature on a damaged carton is the one thing that makes a claim hard.
- Film the unboxing. Start before you cut the tape and keep filming until every part and the hardware bag is out on the floor. That clip settles chipped-enamel and missing-bolt claims with us and with the freight partner.
7. Assembly, and what is not a fault
You assemble the grill. Expect 30 to 60 minutes with the supplied spanner for a kettle, longer for an offset smoker. Two things get reported as faults and are not:
- Paint smell and light smoke on the first burn. High-temperature paint cures on first use. Run the grill empty at high heat for 20 to 30 minutes before you cook on it — the manual says so.
- Minor scuffs on the underside or the leg tubes. Flat-packed steel touches other steel in the carton.
What is a fault: chipped or crazed enamel on a visible surface, a dented bowl or lid, a warped grate, a missing or wrong part, or holes that do not line up. Report it within 48 hours of delivery with the video — and stop assembling, because a part-built grill is much harder to send back.
8. Charcoal is not included
Grills ship without charcoal, lighter cubes or fuel of any kind. Freight networks will not carry combustibles with an appliance, and we do not ship them separately. Buy fuel locally.
9. Address accuracy
Give a complete address with a landmark and PIN code and a reachable phone number. Once a consignment is manifested we cannot redirect it; before dispatch — inside the 1 to 3 business days handling window — we can. Email us with the subject line Address change and your order number. We do not deliver to P.O. boxes or to defence and institutional addresses freight vehicles cannot enter, and we cannot accept responsibility for delay caused by an address that was wrong at checkout.
10. Failed delivery
Freight partners normally attempt twice, then hold the consignment at the nearest hub for a few days before returning it. If it comes back we email you within two working days and offer re-shipment to a corrected address at no extra shipping charge, or a full refund.
11. Damage and loss
Report transit damage within 48 hours with the unboxing video, photographs of the carton and the damage, and your order number. We replace or refund, and return freight is ours to pay. Where a consignment is declared lost we open a trace at once; if it cannot be located within seven working days you choose a free replacement or a full refund.
12. Cancelling and events beyond our control
Cancellation is free at any time before dispatch, in practice inside the 1 to 3 business days handling window; see the Cancellation Policy for refund timing. We are not liable for delay caused by floods, storms, epidemics, civil unrest, strikes, government restrictions or freight-network outages, but we will email a revised estimate. Risk in the goods passes to you on delivery at the address given. This policy is governed by Indian law and shipping disputes fall to the courts at Jaipur, Rajasthan.
13. Shipping contact
- Kavora Emporium — Kavora Emporium, sole proprietorship
- Address: A-29, Khatipura Rd, Kumawat Colony, Alpana Colony, Khatipura, Jhotwara, Jaipur, Rajasthan 302012, India
- Email: connect@kavoraemporium.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
Email is our support channel. This policy may be revised; the version that applies to your order is the one published when you placed it.