Every dispatched consignment carries a number. Here is where to find it, what the freight stages mean, and exactly what to do when a heavy carton turns up at your gate.
Finding your consignment number
- In the dispatch email, sent when the carton is manifested, with the freight partner’s tracking link.
- Under My Orders if you have an account.
- From the freight desk, which calls the number you gave at checkout before routing the vehicle.
No number yet? The grill is almost certainly still in handling — that takes 1 to 3 business days while we check the model, confirm the hardware bag and edge-protect the carton. Orders confirmed after 3:00 PM IST join the next working day’s queue.
What the stages mean
| Order confirmed | We have the order and, for UPI, the payment. Handling starts. |
|---|---|
| Checked | Model and grate size verified; hardware bag sealed inside; enamel inspected. |
| Packed | Carton taped and edge-protected — corner crush is what dents a bowl. |
| Manifested | Handed to Delhivery Heavy and VRL. Consignment number issued. |
| In transit | Moving between freight hubs. Normally 5 to 12 business days. |
| Out for delivery | On the vehicle. An adult must sign; for COD have the cash ready. |
| Delivered | Signed for. Your 7 days return window starts today. |
How long it should take
Handling 1 to 3 business days, then freight 5 to 12 business days — about 5 to 8 business days to metro PIN codes and 7 to 12 business days to the rest of India. Total from Jaipur, Rajasthan: 6 to 15 business days. Hill districts, island territories and the far North-East can run past the top of that range.
Why surface freight goes quiet
Parcel couriers scan constantly; surface freight scans at hubs. A gap of a day or two mid-route is normal on a long haul.
- No movement in the first 24 hours: normal. The first scan is at the origin hub, not at pickup.
- No consignment number three working days after ordering: write to us.
- No scan for five consecutive working days: write to us and we will chase the freight desk.
- Marked delivered but nothing arrived: tell us the same day. We request the signed delivery proof and, if it cannot be produced, we replace or refund.
If the freight partner declares the consignment lost we open a trace immediately. If it cannot be located within seven working days you choose a free replacement or a full refund.
Delivery day — four things
- Be there. An adult has to receive and sign, and the freight desk usually calls first.
- Ground level only. Freight crews do not carry cartons upstairs or through a courtyard. Plan for a heavy box at the gate.
- Inspect before signing. Corner crushing, damp, tears or fresh tape over an old seam — refuse it and note the reason.
- Film the unboxing. Start before the tape is cut and keep filming until every part and the hardware bag is out.
If anything is damaged, wrong or missing: stop assembling and report it within 48 hours with the video and your order number. Return freight is on us in that case, and a single missing part is usually faster to ship than a whole replacement grill.
After it is out of the box
Allow 30 to 60 minutes to assemble a kettle with the supplied spanner, longer for an offset smoker. Then run the grill empty at high heat for 20 to 30 minutes before cooking: the paint smell and light smoke on that first burn are the coating curing, not a fault. Charcoal is not supplied — buy fuel locally.
Failed delivery
Freight normally attempts twice, then holds the carton at the nearest hub before returning it to us. If it comes back we email within two working days and offer re-shipment to a corrected address at no extra shipping charge, or a full refund.
Ask about a consignment
- Kavora Emporium — Kavora Emporium, sole proprietorship
- Address: A-29, Khatipura Rd, Kumawat Colony, Alpana Colony, Khatipura, Jhotwara, Jaipur, Rajasthan 302012, India
- Email: connect@kavoraemporium.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.