Before the carton is edge-protected and handed to the freight partner, cancelling costs nothing. After that it is on a scheduled route and the options change. This page says exactly where that line falls.
The numbers
| Cancel free of charge | Any time before dispatch |
|---|---|
| How long that window lasts | The handling period — 1 to 3 business days from confirmation |
| Fees | No cancellation fee, no processing fee, no restocking fee |
| Refund released within | 5 to 7 business days, in line with Reserve Bank of India guidance |
| After dispatch | Refuse at the door, or return within 7 days |
1. The window
You may cancel at any point before dispatch. Handling takes 1 to 3 business days, during which we check the model, confirm the hardware bag is sealed inside the carton, inspect the enamel and edge-protect the box. Once a consignment number exists the window has closed.
If your request and our dispatch cross on the same day we treat the request as first, and pull the carton if the vehicle has not collected.
2. How to cancel
Email us with the subject line Order cancellation and your order number, sent from the address you used to order. We confirm within one working day. We can only accept a cancellation from the person who placed the order using that same address — an identity check, not paperwork for its own sake.
3. No fees
On an order cancelled before dispatch we charge no cancellation fee, no processing fee, no restocking fee and no administrative penalty. The full amount comes back, including any freight charge, because nothing was carried.
4. The money
Once cancellation is confirmed we release the refund to the route that paid, processed within 5 to 7 business days, following Reserve Bank of India guidance on reversing online payments.
- UPI: back to the UPI ID or bank account used at checkout; the final leg depends on your bank.
- Cash on Delivery: nothing was paid, so nothing is refunded — the order simply closes.
- Debited with no order created: your bank auto-reverses it, normally within 5 to 7 business days. Send us the UTR reference if it does not.
We do not substitute store credit for a refund unless you ask for it.
5. Partial cancellation
Ordered a grill and a cover and want one line dropped? Name it in your email. We refund that line and dispatch the rest. One consequence to flag: if removing a line takes the order below ₹2,999, free shipping stops applying and a flat ₹99 is charged on what remains. We confirm the revised total before acting.
6. Changing rather than cancelling
Inside the same pre-dispatch window you can change the delivery address, adjust a quantity or swap a size or model. Email us with the subject line Order modification and your order number. Address changes depend on the new PIN code having a surface-freight route. A price difference is invoiced or refunded once we confirm the new figure with you.
7. Orders we cancel
Sometimes the cancellation is ours. We always email the reason and refund in full within 5 to 7 business days:
- the size, colour or configuration is unexpectedly out of stock;
- a price or specification was displayed in error;
- payment could not be verified, or the order pattern suggests fraud;
- the PIN code has no surface-freight route;
- the delivery address is outside India;
- we could not reach you for verification within three working days.
8. After dispatch
A manifested consignment cannot be cancelled, but you have two clean routes. Refuse it at the door — especially if the carton is crushed, damp or re-taped — and it returns to us for a refund under the Return & Refund Policy. Or accept it and start a return within 7 days, provided the grill is unassembled, never fired, and back in its original carton with the hardware bag and invoice.
If a consignment returns to us after failed delivery attempts, we email within two working days and offer re-shipment to a corrected address at no extra shipping charge, or a full refund.
9. Repeat cancellations
We keep cancellation records for fraud prevention. A grill shipped and returned is a real freight cost twice over, so an account that repeatedly cancels after dispatch or refuses delivery without reason may be asked to prepay, or declined.
10. Escalation
If a cancellation or refund was not handled to your satisfaction, ask for escalation to our Grievance Officer under the Consumer Protection (E-Commerce) Rules, 2020. Acknowledged within 24 hours, resolved within 15 days.
11. Cancellation contact
- Kavora Emporium — Kavora Emporium, sole proprietorship
- Address: A-29, Khatipura Rd, Kumawat Colony, Alpana Colony, Khatipura, Jhotwara, Jaipur, Rajasthan 302012, India
- Email: connect@kavoraemporium.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
Governed by the laws of India; disputes fall to the courts at Jaipur, Rajasthan.