Two ways to pay, both in Indian rupees (INR): UPI before the carton leaves us, or cash to the freight agent when it arrives. There is no card form anywhere on this site, so there is nothing of yours for us to lose.
What we accept
| Accepted | UPI (prepaid) · Cash on Delivery |
|---|---|
| Not accepted | Credit cards, debit cards, PayPal, net banking, EMI |
| Currency | Indian rupees (INR) only |
| Payment details stored | None |
| COD surcharge | None |
| Freight shown | In the order summary, before you authorise |
1. UPI
Checkout shows a UPI QR code and a payee ID. Scan it with any UPI app, approve the amount, and the order joins the handling queue once the credit is matched against it. The authorisation happens inside your app; we receive nothing but the confirmation that it worked. No account number, no PIN, no card.
If an app times out, do not pay again. Wait for your bank’s message, then send us the UTR reference and we will match it. Where money left your account but no order was created, your bank reverses it automatically, normally within 5 to 7 business days.
2. Cash on Delivery
Available on serviceable PIN codes with no surcharge: you pay the freight agent in cash when the carton arrives. Two things that matter more with freight than with parcels:
- The agent will not wait while cash is arranged. Have the amount ready on the day the freight desk calls.
- COD may be unavailable on remote PIN codes or high-value orders. Checkout tells you before you commit.
Refunds on a COD order go to a UPI ID or bank account you nominate. We cannot hand cash back, because we never held it.
3. Why no cards
We do not accept credit cards, debit cards, PayPal or net banking, and we do not offer EMI. There is no stored card, no tokenised instrument and no saved payment method on this site. If a page ever shows you a card form in our name, it is not ours — close it and tell us.
4. Prices and taxes
Every price is in Indian rupees and is the amount payable. Applicable taxes are already included in the price shown and nothing tax-related is added at checkout. We are a small sole proprietorship trading below the registration threshold, so no tax is collected separately from you and no tax-credit invoice is issued. A plain itemised invoice comes with every consignment — keep it, because a return needs it.
5. Freight charges, and what is not in the price
Orders of ₹2,999 and above ship free. Below that, one flat ₹99 covers the whole order and appears in the summary before you authorise anything. No oversize, volumetric, stair or remote-area fee.
Two things the price does not include, said plainly: charcoal or any fuel (we do not ship combustibles) and assembly (you build the grill yourself). Neither is charged for and neither is provided.
6. Failed and duplicate payments
A failed payment creates no order, so there is nothing to cancel. If you were debited without an order appearing, or charged twice for one order, send us the transaction reference and the date. We check the same day and refund any surplus that actually reached us within 5 to 7 business days.
7. Order verification
Freight is expensive to send twice, so occasionally we confirm an order before manifesting it — usually when the phone number does not connect or the address looks incomplete. If we cannot reach you within three working days we cancel and refund in full. We may also decline an order whose payment cannot be verified.
8. Security
The site runs over an encrypted connection, and payment is authorised inside your UPI app rather than on our pages. We do not store card numbers, CVV codes or UPI PINs — they never reach us. What we keep is the order record: what you bought, where it went, what it cost and which route paid, because tax and consumer law require it.
9. Refunds
Refunds return by the route that paid. Cancellation before dispatch is refunded within 5 to 7 business days. An approved return is refunded within 12 business days of the carton reaching us. The Cancellation Policy and Return & Refund Policy carry the detail.
10. Payment contact
- Kavora Emporium — Kavora Emporium, sole proprietorship
- Address: A-29, Khatipura Rd, Kumawat Colony, Alpana Colony, Khatipura, Jhotwara, Jaipur, Rajasthan 302012, India
- Email: connect@kavoraemporium.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
Governed by the laws of India; disputes fall to the courts at Jaipur, Rajasthan.