Email is our support channel and the proprietor answers it — normally within one working day. For anything about a grill you already have, include the order number and say where you are in the build; that is usually enough to solve it in one reply.
Where to reach us
- Trading name
- Kavora Emporium (kavoraemporium.shop)
- Legal entity
- Kavora Emporium — sole proprietorship
- Registered address
- A-29, Khatipura Rd, Kumawat Colony, Alpana Colony, Khatipura, Jhotwara, Jaipur, Rajasthan 302012, India
- connect@kavoraemporium.shop
- Hours
- Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
- Dispatch point
- Jaipur, Rajasthan — orders confirmed before 3:00 PM IST join the same working day’s queue
Support is by email only, so there is no phone queue to sit in. We are online only: the address above is where consignments are packed and dispatched, not a showroom, so please do not travel to it to view or collect a grill.
Before you write
Four lines save an exchange of five emails:
- Your order number, and the consignment number if it has shipped.
- What is wrong, in a sentence — and whether you have started assembling.
- Photographs of the carton and of the part in question.
- The unboxing video for anything damaged, wrong or missing — within 48 hours of delivery.
If a part is damaged or missing, stop assembling. A part-built grill cannot go back in its carton, and it turns a simple claim into a hard one.
Subject lines that route straight through
- Order cancellation — before dispatch, inside the 1 to 3 business days handling window
- Order modification — address, quantity, size or model change before dispatch
- Return request — within 7 days of delivery
- Damaged on arrival — within 48 hours, with the video
- Missing part — tell us which bolt, wheel or handle and we ship it rather than the whole grill
- Assembly question — say which step of the manual you are on
- Payment issue — with the UTR reference from your bank
- Grievance — to escalate a case ordinary support did not resolve
Response times
| First reply to an email | Within one working day, during Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays. |
|---|---|
| Cancellation confirmed | Within one working day — refund released within 5 to 7 business days |
| Return decision | Within one working day of your photographs reaching us |
| Missing part dispatched | Within the next 1 to 3 business days once identified |
| Refund after an approved return | 12 business days from the carton reaching us |
| Grievance acknowledged | Within 24 hours, resolved within 15 days |
What we cannot help with
We are not a service centre: we do not repair, re-enamel or re-weld grills, and we do not assemble them for you. Where a fault appears after the return window and the maker offers a warranty, we will find you the correct service channel, but the claim sits between you and the maker under the card in the carton. We also cannot advise on your building’s fire rules — check with your society before lighting a grill on a terrace.
Grievance Officer
Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, a complaint that ordinary support did not resolve may be escalated to our Grievance Officer, the proprietor of Kavora Emporium, at the address and email above. Please put Grievance in the subject line so it is not treated as routine support.
Send us a message
This form reaches the same inbox as the address above.